Information Manager / Service Management Consultant

Hoofddorp (next to the station) ICT
Referentie nr
Vast / Tijdelijk
Solliciteren Overzicht vacatures


This is a complete new role! Interxion is rolling out ServiceNow over the different countries in Europe. In this  IT-leadership role, reporting into the VP ICT, the Information Manager is the IT-liaison for the ICT and Operations department in the area of Service Management for ServiceNow. For the Information Manager who likes to operate autonomously, reporting into the VP ICT and who provides thought leadership / best practice for IT in the Service Management domain.

Organisatie- en afdelingsomschrijving

Interxion is a European supplier in the field of cloud and carrier-neutral data center services. Interxion is listed on the New York Stock Exchange. The head office is located in Hoofddorp and London. Interxion provides its services through more than 48 data centres in 11 countries, located in metropolitan areas, including Amsterdam, London, Frankfurt, Paris and Madrid. With this, Interxion offers more than 1600 customers a secure location for the storage of data, IT infrastructure and connectivity with cloud platforms. Interxion offers physical space, maintains and ensures the continuous security, cooling and power supply of these spaces.

The position is at the ICT department. This consists of 4 ICT teams, Infrastructure Services, Workplace services, Database development are based in the Hoofddorp HQ office and Application Development in London. With the new ServiceNow team 
the ICT department is complete. The local teams service all international Interxion locations. The team are small and informal, no suits and ties. As the Interxion IT department is small there is a lot of interdisciplinary contact between teams. 


The Information Manager ServiceNow:

  • Manages a NL-based team (2-3 FTE), configuring, developing, maintaining and supporting the software and services being used.
  • Defines the IT-direction and roadmap for Service Management. 
  • Supports the Operations Department with the identification, prioritization, planning and successful delivery of improvement initiatives in the area of Service Management.
  • Educates and supports the users of the systems being used (i.e. ServiceNow, and related add-ons) on how to use these systems in a consistent manner.
  • Manages related software suppliers (i.e. ServiceNow), and interacts with other areas within IT, to ensure a co-ordinated end-to-end implementation of systems and support processes.
  • Manages the internal development team for Service Management.
  • Works with the key users of the systems, Interxion-wide.
  • Ensures delivery of projects on the roadmap within scope, budget and deadlines.
  • Makes sure all stakeholders and users are informed and aligned.
  • Ensures systems are maintained and supported in a cost efficient and compliant manner.
  • Is accountable for compliance


  • Bachelor or master’s Degree in computer science or related field. 
  • Minimum of 5 years of experience in a management position in IT, e.g. as Manager IT or Manager IT-Development.
  • Minimum of 2 years of experience with agile/scrum development
  • Experienced in Service Management
  • Fluent in Business-level English (written and orally) - other European languages an advantage
  • Significant knowledge and experience with organizing support for ServiceNow and add-ons, which includes functional capabilities of these systems, configuring and programming, and organizing support services is a pre.
  • Strong understanding of project and program management, both in a waterfall-approach as well as in a scrum/agile approach.
  • An overview / strong all-round appreciation of technology and how it can deliver business value. 
  • Experience in a pan-European or Global operating environment.


We offer you a role in our IT-leadership team, to ensure a consistent approach across Interxion

Interxion ICT offers the opportunity to make a difference every day and to further develop your technical expertise. With offices in 13 European cities they are a unique and vibrant working place. We offer a brand-new office, a competitive salary, the opportunity to attend technical conferences and benefits such as a pension scheme, 25 holidays, a parking space, and commuting compensation.

Inlichtingen bij

Interested? You can apply for this position by sending your CV, briefly explaining your interest and motivation to Minke Apontoweil, Recruiter, 6 38 72 77 26.  The selection process will consist of 2 interviews and an online assessment